Back in November, I had to get a physical for an application I was submitting. So I went there, and was told that I needed an M.D. to sign my form, and that while I could have my physical that day, I would need to come back the following day to pick it up. But that it would be ready first thing in the morning. So I come during my 30 minute lunch break, and unfortunately, the form was not filled out. In fact, the clinic told me to wait. So I waited. For the entirety of my lunch break, on top of the time it took to commute to and from the clinic from my workplace. I did not want to come off as a diva or diva-ish, so I kept my mouth shut and was as polite as I could be. I felt annoyed, because they obviously forgot to sign the form first thing in the morning, like promised, and probably would have forgotten had I not even followed up with that. But they took advantage of that. And I missed eating lunch, took a 50 minute break because the workers did not communicate to each other, and on top of that, I had no signed form. I had to come back a third time to that clinic later that day just to get the form signed.
Later in January, I find out that I needed an additional shot. So I went ahead and got it, but I found out I needed the physician to update it. So this time, I made an appointment. Since that would guarantee that I would be scheduled for a certain time. I even explained to the receptionist repeatedly that I just needed the physician to re-sign my form. Yet, the same issue happened again. I came in, slightly earlier than my scheduled time, and waited until 30 minutes after my scheduled appointment time. At that point, I was upset, and I, still politely, asked for an update on why I could not just see the physician really quickly to get it signed. They told me, with no apology, to wait another 10 minutes, even though I said that I had already been waiting for 30 and that I was on my lunch break to be here. It was only after I pressed more that they did something about it. And it took 5 seconds, like I said it would to get my request done. Yet I was still upset, because of how consistently bad they were at customer service, communication, and time management. This time, however, I decided to speak out on my second experience with this in a review. And of course, the clinic tried to reach out to me, asking me to give them another chance. Honestly, I had forgotten about the first incident until I heard them say that. The only reason why they even cared to address the issue was because I publicly spoke about it.
I was honestly beyond upset and frustrated. Having to take longer than your allotted break time, and to not even get the break you earned, it’s frustrating. Not being able to eat because of the clinic’s operation, really frustrating. Having some ignorant person reach out after the incident happened, upsetting. Because it was made very apparent that they would not have cared if I did not leave that review. The receptionist did not even apologize for the delays, or at least explain or communicate them to me. Nor did she inform the physician that I just needed a form to be re-signed and that my request only would take all of 5 seconds to do. While they might perceive me as an angry person for getting upset, my impression of them is no more positive. That receptionist, clearly just there for a paycheck and nothing else. She does the bare minimum because she does not care about helping others. That PR person who reached out to me, she only wanted me to remove that review/not spread my extremely poor experience to the general public. Like I said, had I not left a review, they wouldn’t have reached out to me. They did not the first time, so why would they have this second time? They don’t care to prevent the problem from happening. They only wanted to play damage control.
To summarize a long story and a series of frustrating lunch breaks turned waiting in a clinic lobby, what this experience made me realize is that I should have just been myself from the get-go. I am not saying that I am a diva. But I am saying that I should have been more vocal and pressed earlier to get what I wanted faster. However, I cannot just blame myself for this situation. That clinic is full of people who caused me several inconveniences as well. And they were not genuinely apologetic at any portion of my interactions with them for their inefficiencies. Not even one single apology until I made that post. And I highly, highly doubt that it was sincere. It just goes to show that some people will only care about your opinion if it is posted publicly. While I felt a tinge of guilt for doing that, I do not regret my decision. They acted and treated me in a way in which they deserved that score. No explanation, apology, no remorse for keeping me waiting over two requests that would take seconds to do. Ultimately, what I’m realizing from this all is that if you want to be well-perceived, you need to exude that sort of behavior from the get-go, rather than after others have already casted judgement. Be the you that you want to be seen as, but just know that there is a factor of credibility that goes with that. You cannot just ask people to respect you. You need to act in a way that is deserving of their praise.